Field Application Engineer

Zettabyte • Palo Alto, CA

138d

About The Position

The Field Application Engineer (FAE) acts as a technical bridge between the company and its customers. The FAE provides pre- and post-sales technical support, works closely with the sales team to drive customer adoption, and ensures the successful integration and use of company products in customer applications. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset.

Requirements

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or a related field.
• 2+ years of experience in solutions engineering, DevOps, customer success engineering, and technical account manager role.
• Strong understanding of cloud infrastructure (AWS, GCP, Azure) and familiarity with GPUs in compute environments a plus.
• Proficiency with scripting and automation tools (Python, Bash, Terraform, etc.).
• Excellent communication skills—comfortable working directly with technical and non-technical partner teams.
• Familiarity with containerization (Docker) and orchestration (Kubernetes) is a plus.
• Experience with monitoring and troubleshooting systems to ensure reliability during onboarding.
• Familiarity with AI-assisted tools (GitHub Copilot, ChatGPT, Cursor IDE) and a willingness to use them for faster problem solving.
• Startup mindset: self-starter, adaptable, and eager to create impact in a fast-paced environment.

Responsibilities

• Provide technical support to customers during pre-sales and post-sales activities.
• Collaborate with customers to understand their requirements and recommend suitable solutions.
• Deliver technical presentations, product demos, and training sessions to customer engineering teams.
• Work with internal R&D teams to relay customer feedback and help guide product development.
• Assist in the design-in process, ensuring successful integration of company products into customer systems.
• Troubleshoot customer issues and provide timely solutions, including on-site support when necessary.
• Support the sales team with technical expertise to help achieve revenue goals.
• Stay up to date on industry trends, competitor products, and emerging technologies.

Benefits

• Competitive salary — commensurate with your experience and aligned with industry standards.
• Meaningful equity — be part of the upside as we build a category-defining company. Your grant will align with your role and the experience you bring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees