Field Application Engineer

DBA: Zeiss Group • Bloomfield, NJ

145d • Hybrid

About The Position

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Requirements

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self-starter, comfortable working independently.

Responsibilities

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the field sales force.
• Maintain a focus on advanced applications and new ZEISS technology.
• Support the introduction of new products into the North American Market.
• Provide technical training programs to the field sales personnel and IM dealer network.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical after-sales support for customers to help ensure successful use of ZEISS systems.
• Provide customer training as needed to supplement the Applications Engineering staff.
• Provide support for all Carl Zeiss Industrial Metrology systems.
• Respond to all customer related software/applications support questions.
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
• Aid with software & system testing in support of product development.
• File accurate software performance reports.
• Provide applications expertise for necessary project-related activities.
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
• Estimate anticipated Gage R&R results.
• On-site implementation of quoted application items.
• The ability to understand and support IT related issues.
• Windows Operating System knowledge.
• Networking.
• Database Management.
• The ability to understand Statistical Process Control (SPC) concepts.
• The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
• Other duties as required.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees