DBA: Zeiss Group-posted 3 months ago
Full-time • Entry Level
Hybrid • Bloomfield, NJ
5,001-10,000 employees
Miscellaneous Manufacturing

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

  • Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in matters relating to advanced applications and systems.
  • Facilitate the flow and accuracy of technical information to the field sales force.
  • Maintain a focus on advanced applications and new ZEISS technology.
  • Support the introduction of new products into the North American Market.
  • Provide technical training programs to the field sales personnel and IM dealer network.
  • Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
  • Provide technical after-sales support for customers to help ensure successful use of ZEISS systems.
  • Provide customer training as needed to supplement the Applications Engineering staff.
  • Provide support for all Carl Zeiss Industrial Metrology systems.
  • Respond to all customer related software/applications support questions.
  • Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
  • Aid with software & system testing in support of product development.
  • File accurate software performance reports.
  • Provide applications expertise for necessary project-related activities.
  • Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
  • Estimate anticipated Gage R&R results.
  • On-site implementation of quoted application items.
  • The ability to understand and support IT related issues.
  • Windows Operating System knowledge.
  • Networking.
  • Database Management.
  • The ability to understand Statistical Process Control (SPC) concepts.
  • The ability to understand Geometric Dimensioning & Tolerancing (GD&T).
  • Other duties as required.
  • A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
  • Able to read and understand engineering drawings.
  • Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
  • Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
  • Self-starter, comfortable working independently.
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
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