Field Application Engineer - Smart & Connected Lighting (Remote)

About the position

As a FAE for North America (NAM), you will serve as a technical expert in Schréder’s smart & connected lighting solutions, guiding customers from initial concept through deployment, implementation, and system optimization. This is a remote position within the United States with proximity to a major airport required. The position focuses on supporting business operations throughout the USA and Canada. You must possess hands-on experience in outdoor lighting applications, specifically with roadway and area lighting systems, including proven expertise implementing and supporting networked lighting control (NLC) solutions.

Responsibilities

• Partner with NAM sales teams to provide expert technical consultation during customer engagements.
• Conduct demonstrations of Schréder's Exedra Lighting Management System and Exedra mobile app.
• Create proof of concept demonstrations and support customer pilot projects.
• Create detailed technical documentation including application notes, engineering drawings, RFP responses, and product specifications to meet customer requirements.
• Mentor sales teams on technical aspects of smart lighting solutions.
• Support development of technical sales tools and competitive analysis.
• Drive technical collaboration with Schréder product team (Hyperion, Portugal) to optimize NAM market requirements and product development initiatives.
• Partner with regional FAEs worldwide to share technical expertise, market insights, and best practices.
• Conduct technical validation and testing of new products to ensure compliance with quality standards.
• Contribute to technical best practices and implementation guidelines.
• Provide technical market intelligence to inform product strategy and roadmap planning.
• Design and validate lighting control solutions, including system architecture, network topology, and advanced control capabilities (e.g. dynamic or adaptive lighting).
• Partner with project management to develop and execute network lighting control deployment plans that align with customer requirements.
• Lead online or on-site technical support, including system commissioning, troubleshooting, and training to ensure optimal performance and customer satisfaction.
• Manage integration requirements for third-party platforms (GIS, Asset Management, Work Order Management), collaborating with engineering teams on API-based solutions.
• Drive continuous improvement through systematic tracking of technical support cases and customer feedback to enhance product development and operational efficiency.
• Evaluate and qualify potential technology partners to determine optimal solutions for specific projects.
• Conduct technical validation and integration testing of partner products with Schréder systems.
• Develop comprehensive technical documentation for partner integrations to support global development teams.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field.
• 3+ years' experience with outdoor lighting applications, including proven expertise implementing networked lighting control solutions.
• Strong foundation in networking principles, IP-based communications, and system architecture design.
• Experience with API integrations and third-party software platforms.
• Demonstrated ability to lead technical discussions and present complex solutions to diverse audiences.
• Exceptional problem-solving skills and ability to troubleshoot complex system issues.
• Ability to travel up to 35% within NAM. Possible European travel to support Schréder Group initiatives.

Nice-to-haves

• Professional Engineering (PE) license or Lighting Certification (LC).
• Experience with smart city technologies and IoT platforms.
• Knowledge of TALQ, D4i, or other lighting control standards.
• Experience working with GIS, asset management, and/or work order management systems.
• Familiarity with ANSI/IES lighting standards and practices.