Field Application Engineer II

Generac Power Systems • Miami, FL

84d

About The Position

As a Field Application Engineer II, you will be responsible for solving complex field issues, providing direct technical and application-specific support, and offering training to our key dealer accounts. By leveraging your expertise and experience with consumers and installers, you will play a pivotal role in improving product quality and serving as the 'voice of the customer' to our Product Engineering and Product Management teams. Reporting to the regional Field Application Engineering Manager for Generac Clean Energy Systems, you will contribute to the success of our Solar + Storage installation businesses.

Requirements

• Bachelor of Science in Electrical Engineering or a related Engineering discipline.
• Minimum of 2-3 years of work experience as an Applications Engineer, Field Engineer or a technical expert in electrical and solar energy systems.
• Hands-on experience with residential electrical systems and PV + ESS.
• Strong knowledge of electrical and solar + storage system codes and compliance regulations.
• Intermediate knowledge of serial communications and connected devices.

Nice To Haves

• NABCEP Certification is desirable.
• Electrical Contractor’s license is a plus.
• Experience reviewing and interpreting single-line diagrams and system designs.
• Prior experience delivering technical training and mentoring.
• Proficiency in Spanish language.

Responsibilities

• Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving Generac equipment.
• Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.
• Resolve highly technical product-related issues through effective communication over the phone and via email.
• Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment.
• Conduct training sessions at customer sites, covering design, installation, and other relevant topics.
• Review and provide support for single line diagrams and assist in design related tasks.
• Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.
• Review training materials, manuals, and other technical content before publication.
• Provide technical guidance and support to internal and external sales associates.
• Collaborate with senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.
• Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.
• Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.
• Conduct internal technical training for technical support and service operations personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees