Field Application Engineer - Datacenter (Seattle)

Advanced Micro Devices, Inc•Bellevue, WA

5h•Hybrid

About The Position

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. We are looking for our next team member to support this strategic Mega Datacenter customer in the Seattle, Washington area. To help drive a new era of computing into the datacenter by engaging with key customer engineering and leadership to demonstrate AMD technology differentiators, addressing their business needs in real world usage scenarios. Responsible for leading all aspects of technical engagement with the customer, accountable to the Field Engineering Director and Sales Team for the account. Occasionally providing training to teammates and assisting them with their unique challenges. With a special emphasis on platform and end user workload optimization, cultivating a deep technical understanding of x86 server platform and processor SOC architecture, the Linux operating system, common cloud and MDC workloads, and performance profiling and monitoring utilities. Demonstrating the synthesis of this knowledge to understand application performance from the core to the node to the datacenter to guide the customer.

Requirements

Excellent interpersonal and communication skills (written, verbal and presentation) with a balance of hardware, system architecture and application software expertise
Proven track record in CPU and server system architecture, server benchmarks, GPU computing, FPGA accelerators, and server platform enablement
Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once
Ability to cultivate strong internal (sales, marketing, engineering) and external (customer) relationships
Physical requirement: able to lift up to 50 lbs. (racking hardware)
Willing to travel up to 25%

Nice To Haves

Proven experience as a senior level engineer (or equivalent technical role) balanced with experience in a customer-facing role
Proven experience in server platform architecture and/or platform development experience
Proven knowledge in any of these market verticals: cloud computing / benchmarking, high performance computing, networking, software defined storage and data analytics
Expertise in server software ecosystem in the one or more of these areas: Windows Server, Linux, hypervisors (Linux-KVM and Xen), NGINX, Redis, Apache Web Server, existing cloud offering such as AWS EC2, GCP and Microsoft Azure, and profiling / performance optimization tools
Hands on experience in the setup and configuration of server systems including software, networking and storage infrastructure, and a proven understanding of server hardware ecosystem at the node, rack and datacenter level
Experience in application/workload profiling, tuning and performance assessment and UEFI /platform firmware a plus
Experience with FPGA programming/accelerators a plusP
Someone with the desire to continuously learn
Bachelor’s degree in a technical field or equivalent (Computer Science or Electrical Engineering preferred)

Responsibilities

Articulate the benefits of AMD based technology offerings for the cloud service provider and MDC market verticals
Provide hands-on, expert-level technical guidance to systems engineers and application developers
Partner with other AMD subject matter authorities to tackle specific customer challenges
Lead technical design sessions; architect and detail technical solutions that are aligned with end-user objectives
Architect, install and test solutions in-house, as needed, to ensure successful deployments and evaluations
Design and lead the execution of evaluations to ensure a quality solution is delivered, providing technical assistance to sales for overall account strategy based on AMD datacenter solutions
Gather a solid understanding of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus our competitors
Drive customer feedback into AMD sales, business unit and engineering teams
Provide technical guidance to sales personnel and the customer in the evaluation, design and development of AMD based server and/or data center solutions as identified by sales leadership.
Partner with sales in uncovering possible application of our products and solutions to meet customer requirements.
Align with AMD Sales, Architecture, Development, CTO, Business Unit, and other relevant teams as needed to accomplish account goals.
Perform technical presentations, training and updates for customers, partners, and prospects.
Translate customer business issues and requirements into technical solution opportunities/engagements that best demonstrate our product offerings.
Keep abreast of the competitive landscape and clearly articulate the technical differentiation and value proposition associated with AMD versus its competitors.
Keep up-to-date on relevant competitive solutions and work with internal teams to provide responses where needed
Assist with the solution development/architectural design to meet specific customer needs.
Analyze customer product solutions and evaluate product performance based on market requirements.
Partner with other AMD and vendor domain specialists to build specific customer solutions.
Install and test solutions in-house, as required, to ensure successful deployments and evaluations.
Lead technical engagements to support design win opportunities.
Architect and detail technical solutions that are aligned with customer objectives.
Lead efforts to define, scope and document technical requirements and customer expectations for opportunities of interest.
Provide hands-on, expert-level technical assistance to customer development and software teams.
Define, implement, and manage customer evaluations and Proof of Concepts as needed to demonstrate AMD product features and performance.
Be a credible authority on direct and indirect product capabilities.