Field Action Project Leader, Quality, Global Service

GE HealthCare • Waukesha, WI

1d

About The Position

The Global Services - Field Action Project Leader is responsible for leading improvement projects and driving standardization and executability for field actions across global services. This role creates a culture of execution excellence by partnering closely with FMI Program Teams to standardize FMI instructions, improve first-pass yield, and ensure regional readiness for effective execution.

Requirements

• Bachelor’s degree from an accredited institution, or a minimum of 7 years of relevant experience in the medical device or similarly regulated industry.
• Minimum of 5 years working in a regulated medical device or pharmaceutical industry.
• Experience managing project teams.
• Demonstrated experience and proficiency with MS Office word, spreadsheet, presentation, and database applications.

Nice To Haves

• Strong understanding of Medical Device Quality Management System requirements and regulations, including FDA 21 CFR Part 820 and ISO 13485
• Demonstrated ability to lead and implement change.
• Ability to prioritize and manage projects effectively.
• Strong collaboration, negotiation, conflict‑resolution, and leadership capability.
• Strong technical aptitude, including the ability to interpret technical documentation and execute procedures; global regulatory experience and direct interaction with regulators are a plus.

Responsibilities

• Engages with FMI Program Teams on all new recalls to ensure early alignment, standardized FMI instruction content, and improved first-pass yield of FMI execution in the regions.
• Drives best practice sharing across regions and FMI program teams related to FMI instruction development, documentation requirements, CRM configuration, and service execution.
• Represents Global Services in cross-functional discussions related to field action and recall strategy, and execution readiness, partnering with Quality, Regulatory, Segments, and Regional Service teams.
• Utilizes in-depth knowledge of field service operations, recall execution, and process improvement to execute FMI-related strategies and support business objectives.
• Acts as a subject matter resource for FMI instruction quality and execution, supporting and guiding colleagues with less experience and influencing consensus across stakeholders.
• Lead global projects focused on improving overall service execution effectiveness related to FMI instructions.

Benefits

• GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees