Field Account Representative

Espresso Services / Intermix Beverage•Minneapolis, MN

4d•$21 - $24•Onsite

About The Position

Intermix Beverage has spent the last 30 years working with businesses of all sizes and types to make their coffee better. From coffee shops and restaurants to national chains and universities, our goal is to elevate beverage programs to the next level. In addition to the wide variety of specialty products we offer; we have a full training facility, service department, and parts department. The Field Account Representative is a key role for quality assurance at Intermix. The goal is to maintain company standards by assessing coffee and espresso equipment at hospitality accounts including fine dining restaurants, hotels, country clubs, churches, and cafes. The Field Account Representative is responsible for product quality checks, calibration and maintenance on equipment, and providing a high level of customer care.

Requirements

High school diploma or general education degree (GED)
One to two years in foodservice industry
Interest in developing technical skills
Valid driver's license with the ability to be insured as the role entails substantial driving time with a company vehicle

Nice To Haves

Time management
Customer service skills
Oral and written communication skills
Troubleshooting skills
Ability to be a team player

Responsibilities

Conducts routine account site visits and utilizing FieldAware system to document notes, photos, and action items
Daily debrief with manager on site findings and schedule
Completes field-based Preventative Maintenance (PM) on equipment, which includes tasks like replacing water filters and changing standard parts
Troubleshoots service issues as reported for equipment and ensures quality control of product based on company standards
Oversees inventory and management of PM parts for vehicle stock
Supports install team through detail preparation and in field placement of equipment
Performs account resets based on program’s needs, including deep cleaning, rebranding, and calibrating product
Manages vehicle maintenance, including scheduling regular service and ensuring cleanliness
Trains customers onsite of company’s best practices