Field Account Representative

Farmers Home Furniture•Mckenzie, TN

10h

About The Position

The purpose of this classification is to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts. The person in this classification will also perform work functions associated with delivery and warehouse activities such as load/unload trucks and drive delivery truck to deliver merchandise to customers’ home or business. ESSENTIAL FUNCTIONS The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Confers with customers by telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment. Documents all correspondence and attempted correspondence with customers concerning accounts. Receives payments and posts amount paid to customer’s account. Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager. Prepares paperwork prior to legal action to be initiated against severely late-paying customers. Logs details of work activities on a daily, weekly, and monthly basis. Operates a personal computer, printer, calculator, copier machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Ensures safe operations of vehicles by assisting delivery truck drivers with directing trucks into unloading areas. Loads truck in preparation for daily deliveries; unloads merchandise at customer location and sets up as necessary. Loads pick-ups as needed and obtains customer signature on receipt for pickup. Obtains customer signature on receipt for pickup or delivery. Records deliveries on delivery record and submits to appropriate management. Monitors proper maintenance of and regular inspection of vehicles for adherence to safety practices; performs general maintenance of vehicles; records fuel/fluid usage and submits to management. Unloads merchandise from warehouse and freight trucks. Places stock on shelves or racks and sets up merchandise and sales promotion displays. Assembles merchandise as required. Assists with repossessions of goods. Performs general maintenance and grounds keeping duties for warehouse and/or store. Performs customer service inspections and/or repairs as needed. Follows and adheres to Delivery Standards, Customer Service Counter Standards and Telephone Standards. Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Requirements

High School Diploma or GED
six (6) months experience in a distribution or warehouse environment
six months experience in payment collections or general office procedures
or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position
Must possess and maintain a valid State Driver’s License.

Responsibilities

Confers with customers by telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
Documents all correspondence and attempted correspondence with customers concerning accounts.
Receives payments and posts amount paid to customer’s account.
Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
Logs details of work activities on a daily, weekly, and monthly basis.
Operates a personal computer, printer, calculator, copier machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Ensures safe operations of vehicles by assisting delivery truck drivers with directing trucks into unloading areas.
Loads truck in preparation for daily deliveries; unloads merchandise at customer location and sets up as necessary.
Loads pick-ups as needed and obtains customer signature on receipt for pickup.
Obtains customer signature on receipt for pickup or delivery.
Records deliveries on delivery record and submits to appropriate management.
Monitors proper maintenance of and regular inspection of vehicles for adherence to safety practices; performs general maintenance of vehicles; records fuel/fluid usage and submits to management.
Unloads merchandise from warehouse and freight trucks.
Places stock on shelves or racks and sets up merchandise and sales promotion displays.
Assembles merchandise as required.
Assists with repossessions of goods.
Performs general maintenance and grounds keeping duties for warehouse and/or store.
Performs customer service inspections and/or repairs as needed.
Follows and adheres to Delivery Standards, Customer Service Counter Standards and Telephone Standards.
Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.