Field Account Manager - Hybrid - Overland Park, KS

UnitedHealth Group•Overland Park, KS

5d•$22 - $48•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The KA Field Account Manager is the “Client Relationship Manager” responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare’s core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader. This position follows a hybrid schedule with Three in-office days per week.

Requirements

Insurance license as required by law within 90 days of hire
2+ years of experience in managing customer relationships
Demonstrated excellent oral and written communication skills
Demonstrated superior presentation skills in both small and large group settings
Proven solid interpersonal skills with the ability to communicate and influence internal business partners
Proven advanced analytical and problem-solving skills
Proficient in Microsoft Office and other virtual productivity tools
Valid Driver’s License
Ability to travel as required (approximately 50%25)

Nice To Haves

3+ years of health care industry experience
Human Resources or medical benefits experience
Proven ability to work with external customers such as employers, consumers, consultants, and brokers
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total service experience
Deploys and trains customers on UnitedHealthcare’s core wellness tools and resources
Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience
Communicates administrative or service-related changes to the customer
Reports and advises customers on the level of member engagement with wellness programs and other plan features
Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate