Field Account Manager, TPA

UnitedHealth Group • Tampa, FL

96d • $21 - $48 • Onsite

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Requirements

• Experience which demonstrates the ability to work with others, ie employers, consumers, consultants, brokers, etc.
• Proficiency in Microsoft Word, PowerPoint, Excel.
• Travel at least 25%.
• Driver's License and access to reliable transportation.

Nice To Haves

• Insurance license as required by law (or must obtain upon hire).
• 3+ years of health care industry experience.
• Experience working in finance or operations.

Responsibilities

• Maintain and provide customer information to the SAE on service trends, umr.com adoption, myHCE usage, wellness initiatives, and improvement opportunities.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps.
• Establish and maintain solid and appropriate relationships with customers to maintain persistency.
• Establish and maintain Broker/Consultant relationship as needed, but primarily with customer.
• Coordinate ordering of enrollment materials/directories for customers.
• Coordinate resolution of pre-implementation service and eligibility issues with Implementation department.
• Coordinate implementation activities.
• Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices).
• Demonstrate a high level of healthcare industry knowledge as well as the customer's specific industry.
• Perform other assignments and responsibilities as required by management.
• Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations.
• Develop and maintain solid relationship with internal partners in Operations Service Team to manage customer service experience.
• Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Service Team and conducting customer consultations as required.
• Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends.
• Train customers on umr.com and InfoPort Reporting. Expand customer expertise and reliance on online web tools to drive usage and adoption.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities