Field Account Manager Tampa, FL - Hybrid
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Key Accounts Field Account Manager is the 'Field-based Service Owner' responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or any other field employee. They will work with the central team and escalate to leadership, as needed, to coordinate resolution. This position will not handle first-level service issues. The Key Accounts Field Account Manager will meet with customers at a minimum quarterly to review service-related statistics including ideas for improving or enhancing the customer's total service experience. In this position, the role will be responsible for training customers on UnitedHealthcare's programs and services such as UnitedHealthcare's core wellness tools and resources. They will also be responsible for communicating various administrative/service-related changes or updates to the customer (i.e.: network or pharmacy preferred drug changes.). The Key Account Field Account Manager will also be responsible for conducting open enrollment meetings or coordinating coverage of meetings, if they are not available. This position reports to the local field market Director of Account Management. The KA Field Account Manager will generally handle a mix of small to mid-size, standard/non-standard customers (i.e.: Fully and ASO, under 1000 groups). You will have the flexibility to work hybrid*, as you take on some tough challenges.
