Field Account Manager, Specialty Benefits - Maryland Heights, MO

UnitedHealth Group Inc.•Maryland Heights, MO

37d

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Director of Account Management for UMR is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 self-funded segment. We are looking for a solid, strategic leader who has experience dealing with C suite level customers, has a solid vision for his/her team and can successfully execute on that vision.

Requirements

Insurance license needs to be obtained within 60 days of start as required by law
2+ years of work experience in a customer service role
Proficiency in Microsoft Word, PowerPoint, Excel
Proven advanced analytical and problem-solving skills
Proven ability to travel as needed

Nice To Haves

3+ years of previous health care industry experience
Specialty Benefits experience
Experience which demonstrates the ability to work with employers, consumers, consultants, brokers
Proven ability to demonstrate superior presentation skills in both small and large group settings

Responsibilities

Own the service experience of customers at the field level by working with the Regional Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
Develop and maintain solid relationship with internal partners in Service Team to manage customer service experience
Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Service Team, and conducting customer consultations as required
Facilitate customer meetings with the Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
Train customers on eServices
Expand customer expertise and reliance on eTools to drive usage and adoption
Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
Participate / support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
Establish and maintain solid and appropriate relationships with customers to maintain persistency
Establish and maintain Broker / Consultant relationship as needed, but primarily with customer
Coordinate ordering of enrollment materials / directories for customers
Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
Coordinate implementation activities
Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type / size)