Field Account Manager, Mid-Market

UnitedHealth Group • Boston, MA

271d • $21 - $48 • Onsite

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Mid-Market Field Account Manager is the field based “Client Relationship Manager” responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare's core wellness tools and resources, and communicating various administrative/servicerelated changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader.

Requirements

• Insurance license as required by law within 90 days of hire
• 2+ years of experience in managing customer relationships
• Proficient in Microsoft Office and other virtual productivity tools
• Proven excellent oral and written communication skills
• Proven superior virtual presentation skills in both small and large group settings
• Proven solid interpersonal skills with the ability to communicate and influence internal business partners
• Proven advanced Analytical and problem-solving skills

Nice To Haves

• 3+ years of health care industry experience
• Human Resources or Medical Benefits experience
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers in a virtual environment

Responsibilities

• Seamlessly leverages technology to conduct open enrollment meetings, Lunch and Learns and build awareness of wellness programs
• Successfully manages a large volume of cases and activity virtually and in person
• Develops and maintains internal and external relationships
• Independently and proactively acts as a consultative resource for the customer
• Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total educational experience
• Uses our CRM (Solaris) to track groups engagement and proactively plan future touchpoints
• Communicates administrative and program changes to the customer
• Partners with the CSO/DCSMs and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive/Renewal Account Executive, or other field employee
• Trains and educates customers on UHC portals and eTools as appropriate

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities