Teen Assistant (Part-time)

MOUNT PROSPECT PUBLIC LIBRARY•Mount Prospect, IL

1d•$19•Onsite

About The Position

Do you enjoy connecting patrons with the books, movies, and TV they love? Does the idea of helping a patron discover a brand-new author interest you? The Fiction/AV/Teen Department at Mount Prospect Public Library is looking for a service-oriented individual with a passion for popular culture to join our collaborative team serving readers, listeners, and viewers of all interests. Our Assistants spend most of their time directly helping patrons on the desk, where you’ll encounter a variety of questions. In a typical shift, you will often search for items in our own and other libraries’ collections, provide readers advisory to help teens and adults find their next great read, work with patrons as they navigate the library’s popular reading programs, and perform hands-on tasks with items in our collections.

Requirements

Bachelor’s degree (or equivalent education and work experience) required.
Ability to access, input and retrieve data from the computer
Ability to reach, bend, push, pull, grasp, lift, kneel, crouch, stoop, and carry
Ability to carry library materials weighing up to 10 lbs
Ability to use the English language correctly both verbally and in writing
Ability to operate a two-way radio and telephone
Ability to read library material spines and labels in order to comprehend and put in correct order
Ability to perform light/medium/heavy work
Ability to speak publicly
Knowledge of Windows and Microsoft Office applications
Knowledge of interactive web applications and email
Knowledge of popular materials
Knowledge in the use of the Integrated Library System
Knowledge/skill in the use of readers advisory tools
Knowledge of service interview techniques
Knowledge of library policies and procedures
Attention to Detail. Able to follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.
Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Policies, Process, & Procedures. Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce .
Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Nice To Haves

Library or Public service experience desired.

Responsibilities

Assists patrons at the public desk, on the telephone, and online
Applies MPPL-values-based customer service
Monitors the behavior and conduct of Library patrons to ensure an atmosphere conducive to the use of the department and library resources for all patrons
Provides appropriate reference and readers advisory services
Executes basic/in-depth electronic bibliographic and informational searches using online and in-house database sources
Assists patrons at the public service desk in locating materials in physical and electronic formats
Provides bibliographic instruction and tours, as needed
Prepares reports and complies statistics as assigned
Assembles displays as assigned
Assists with public programs as assigned
Changes collection codes as assigned
Maintains public desk supplies and resources as assigned
Attends appropriate meetings, workshops and seminars
Serves on committees as assigned
Other duties as assigned