Fiberglass Repair Technician

Surface Experts of Northeast PhiladelphiaReading, MA
297d$50,000 - $65,000

About The Position

Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.

Requirements

  • Experience in either the process of fabricating or installing bathtubs
  • Knowledge of common tub building materials: fiberglass, gel coat, enameled steel and acrylic
  • Willingness to commit to learning a skill that may take months to master

Nice To Haves

  • Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
  • Experience working in facilities maintenance can be a big plus, but is not required
  • An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.

Responsibilities

  • On the jobsite for 4+ customers per day
  • On-site Work Orders, customer service, and follow-ups
  • Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.
  • Display world-class customer service for tenants and property management staff
  • Track work progress and notes in our CRM/Dispatch tool
  • Communicate with support team with questions
  • Understand and utilize our unique 5-step repair process
  • Employ each tool in your custom tool-kit
  • Problem-solve repairs with creativity

Benefits

  • Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
  • Great Work/Life Balance: No required overtime, no nights, no weekends
  • Time Off: Paid holidays and accruable vacation
  • Flexible work schedule: Can accommodate midweek appointments
  • Paid New Hire Training: Onboarding includes learning alongside a trained technician
  • Company Car: Each technician drives a branded company vehicle for job duties
  • Tools Included: All necessary tools and product are provided
  • Learn a New Trade: Develop skills in a brand new emerging trade
  • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
  • Small Business: Local business with an owner who works alongside the team each day
  • Mentorship Opportunities: Ongoing repair training and career development
  • Dedicated Help Lines: Technician Support Team on call to assist to questions
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