Fiber Technician - Phoenix, AZ
About The Position
As a Fiber Technician, you will be responsible for performing basic to advanced installations, disconnects, and service changes for residential and business customers for high-speed internet services, phone, and TV. You will also provide basic troubleshooting and repair for services from the fiber terminal, or the ONT to consumer's electronic devices (TV, Modem, and Wireless devices etc.). Metronet is committed to delivering cutting-edge technology combined with exceptional customer care, providing 100% fiber-optic technology for fast internet speeds, TV, and voice services. The company values its associates and offers a rewarding career with opportunities for growth and success, aiming to strengthen its business-to-business technology sales team with talented individuals.
Requirements
- High School Diploma or GED
- Physical ability to work from a kneeling or standing position for long periods
- Physical ability to work various in conditions, including working in attics, crawl spaces, and in adverse weather conditions
- Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed)
- Able to lift and carry loads of up to 75lbs including ladder
- Ability to work with basic hand tools and other specialized equipment with training
- Operate and maintain company vehicle/equipment safely and professionally
- Valid driver's license/satisfactory driving record
- Willingness to work as a team and independently
- Must be legally authorized to work in the U.S.
Nice To Haves
- Experience with a telecom / fiber company
Responsibilities
- Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE)
- Provide in-depth customer education on all MetroNet products and services
- Earn commissions by explaining Metronet services and products to all customers
- Be professional with customers and fellow associates
- Work towards meeting key performance metrics
- Other job-related duties as requested
- Perform on-call rotation duties after regular business hours
- Available to work overtime when deemed necessary, including holidays and weekends
- Available to travel for training or as needed
Benefits
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Equipment and resources provided on day one
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Discounted MetroNet service in our serviceable area
- Company-paid logo attire/uniform
- Tools, equipment, and training provided
- Company vehicle and fuel card
- Cell phone allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
