Fiber Technician

Ziply Fiber • Pinehurst, ID

280d • $20 - $26

About The Position

The Fiber Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We're delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

Requirements

• High school diploma or equivalent.
• Experience supporting and interacting with customers preferred.
• 1-2 years of experience in fiber data and voice installation and maintenance preferred.
• Must possess and maintain a valid State Driver's License and satisfactory driving record.
• Additional certification, licensing, or experience (i.e., hosted voice, Ethernet, Fiber, Optics, flagging, CPR etc.) is a plus.
• Understand different PC operating systems.
• Telecommunications wiring color-code competency.
• Proficient in MS Outlook, Word, and Excel.

Responsibilities

• Provide a best-in-class customer experience and serve as an ambassador of Ziply Fiber within our communities.
• Understand and adhere to company safety protocols and policies.
• Work aloft on ladders against buildings or poles while connecting, installing, or repairing fiber.
• Understand and demonstrate basic voice and data, uses and applications.
• Install and maintain residential and commercial fiber data and voice services, including equipment such as fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.
• Use and understand automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.
• Read and understand fiber service orders and service calls.
• Adapt to changes in the business to include advances in technology, new skills, and procedures.
• Communicate effectively and accurately with customers to reduce repeat service calls.
• Be self-motivated and follow through on assignments to completion in a timely manner.
• Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
• Support, install, and repair company products and services.
• Promote and create sales leads of the company's products and services, participate in the company's sales referral programs during assigned working hours.
• Complete company provided training.
• Maintain a professional appearance and manner at all times.
• Perform other duties as required.

Benefits

• Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED