Fiber Technician I

Omni Fiber LLC • Painesville, OH

2d

About The Position

Build the future of connectivity-right in your community.
At Omni Fiber, we're not just installing internet-we're connecting communities with fast, reliable, 100% fiber technology. As we expand across the Midwest, we're looking for a hands-on, customer-focused Fiber Technician in the Painesville area who take pride in quality work and delivering an exceptional customer experience.
If you enjoy working outdoors, solving technical challenges, and making a direct impact with customers every day-this role is for you.

Requirements

• Strong customer service and communication skills
• Ability to work at heights (up to 30 feet) and in confined spaces (attics, crawl spaces, basements)
• Ability to lift and carry up to 80 pounds
• Comfortable using hand tools and performing technical installation work
• Ability to distinguish colors for wiring and fiber connections

Nice To Haves

• Experience with fiber optic installations, including fusion splicing and testing
• Familiarity with bucket trucks and aerial work
• Fiber optic and/or OSHA 10 certification
• Experience upselling or recommending services to customers

Responsibilities

• Install, configure, and maintain fiber optic services and customer premise equipment (CPE)
• Deliver a best-in-class customer experience-educating customers, addressing questions, and ensuring satisfaction
• Troubleshoot and resolve service and equipment issues to minimize downtime and optimize performance
• Perform work safely in a variety of environments, including heights (up to 30 feet), confined spaces, and outdoor conditions
• Use hand tools, fiber tools, and testing equipment to complete installations and repairs
• Identify opportunities to recommend additional services that meet customer needs
• Accurately complete service documentation, installation checklists, and reporting
• Follow all company safety policies and OSHA guidelines

Benefits

• 401(k) with Employer Match (up to 4%)
• HSA with $2,000 Employer Contribution
• Professional Development Reimbursement
• Advancement Opportunities
• 15 Days Paid Time Off
• 8 Paid Company Holidays
• 3 Floating Holidays
• Medical, Dental, and Vision Coverage
• Life Insurance & Short-Term Disability
• Monthly Internet & Cell Phone Allowances
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees