Fiber Splicer Technician

IQ Fiber • Havre De Grace, MD

203d

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. ThinkBig Networks was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice. This position is located in Harford and Cecil County and is an onsite field position.

Requirements

• 3 to 5 years telecommunications experience required.
• Valid driver's license with a clean driving record.
• Must pass pre-employment screening.
• Ability to drive during nighttime and adverse weather conditions.
• Close vision, color vision, depth perception and the ability to adjust focus.
• Good hand-eye coordination.
• Ability to lift 50 lbs. repeatedly.
• Willingness to climb ladders and work on utility poles up to 28 feet.
• Willingness to work in adverse weather conditions, attics, and crawlspaces.
• Computer skills sufficient to process trouble tickets.
• Experience with Microsoft Excel and Word.

Responsibilities

• Troubleshoot, splice, test and certify fiber optic rings and customer terminations.
• Repair outages and perform contractor QA checks.
• Spend 90% of time in the field and on customer premises interfacing with current and prospective customers.
• Install, repair and maintain all ThinkBig Networks services through field operations.
• Use optical test equipment, OTDR, PON Meter, Volt/Ohm meters, toners and other test equipment for testing services.
• Repair underground drop pipes, re-pull underground fiber drops, and splice drops where necessary.
• Install, maintain and troubleshoot OSP distribution fiber from the Main OLT Hub to the end user.
• Install, maintain and troubleshoot splitter cabinets, patch panels, NIDs and associated equipment.
• Place fiber inside the customer premise in units ranging from SFU to MDU high-rises.
• Provide the highest level of customer service, internally and externally.
• Maintain accountability in safety, productivity, quality, workmanship, and customer service.
• Respond to the needs of a 24/7/365 operation.
• Maintain all company equipment to resolve calls in a timely fashion.
• Work emergency schedules during natural disasters and network outages.
• Maintain vehicle in a clean and professional manner.
• Dress in approved ThinkBig Networks branded clothing and arrive to work in a neat and professional manner.
• Multi-task and solve problems using solid judgment skills.

Benefits

• Equal Opportunity Employer
• Affirmative Action Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Number of Employees: 101-250 employees