Fiber Optic Technician (25% travel)

Traffic and Parking Control Co•Oshkosh, WI

About The Position

The Field Service Technician I provides field and office support for all TAPCO (Traffic & Parking Control) systems. This role involves regular interaction with customers, vendors, internal teams, and the general public. As a front-line representative, the technician is responsible for delivering a positive customer experience and resolving issues correctly the first time. The position requires up to 25% overnight travel within the continental United States.

Requirements

Ability to work independently while delivering high-quality customer service in a fast-paced, high-volume environment.
Strong verbal and written communication skills in English, with a positive, professional, and customer-focused approach.
Basic computer proficiency, including Windows operating systems, Microsoft Office, email, and software installation.
Working knowledge of electronics, electromechanical systems, AC/DC power principles, and basic component testing.
Fundamental understanding of networking concepts, including routers, switches, modems, and IP-based systems.
Familiarity with the configuration and operation of TAPCO hardware and software.
Proficiency with hand and power tools; ability to work on ladders and in outdoor environments under varying weather conditions.
Ability to interpret written, oral, and diagram-based instructions and communicate effectively with multiple groups to meet deadlines.
Willingness to work outside regular business hours, including on-call and emergency response as needed.
Ability to safely operate vehicles, tools, and equipment; must possess and maintain a valid driver’s license with a satisfactory driving record.
Associate’s degree in Electronics, Electrical Technology, or a related field, or equivalent hands-on technical service experience.

Responsibilities

Perform all work with a strong emphasis on safety and compliance with traffic and company regulations.
Deliver high-quality service support by troubleshooting, repairing, installing, and maintaining TAPCO systems.
Ensure customer satisfaction through timely issue resolution and effective communication with customers, vendors, and internal teams.
Accurately track and document service activities, time, inventory, and repairs using ERP and related systems.
Manage and follow up on service tickets to meet established service level agreements.
Coordinate RMAs and equipment repairs, including required documentation.
Safely operate tools, vehicles, and bucket trucks, stage and load equipment and materials for service calls.
Participate in a 24/7 on-call rotation and travel overnight up to 25% of the time.
Complete required training, obtain technical certifications, and contribute to continuous improvement initiatives.
Perform other related duties as assigned.