Fiber Operations Tech

Uniti•Mobile, AL

5d•Onsite

About The Position

The Fiber Operations Technicians support the Splicing Command and Control team through rotating shift coverage, helping ensure the physical network is monitored and supported around the clock. In this role, you’ll optimize system operations and resource utilization in partnership with the NOC, perform network/system analysis and support planning efforts, and serve as a key point of coordination during outages and maintenance activity. You’ll also provide timely assistance and clear guidance to splicers and field technicians, helping troubleshoot issues, align next steps, and accelerate restoration when problems arise. This position is based on-site at our Network Operations Center in Mobile, AL.

Requirements

2-5 years NOC experience or equivalent.
Logical thought and troubleshooting.
Customer-focused with emphasis on de-escalation skills.
Ability to multi-task in a high-volume, stressful environment while maintaining a positive and pleasant manner with others.
Work rotating shift which will include nights, weekends, holidays, and overtime as needed.
Travel up to 20%.

Nice To Haves

College degree is not required but a plus. Specifically, in the field of IS/IT.
Certifications in/on various platforms/technologies a plus.

Responsibilities

Perform network surveillance, continuously monitoring the critical paths and systems that comprise the Uniti Network.
Receive, troubleshoot, and manage escalations from NOC Tier 1, driving timely resolution and coordinating with other teams as needed.
Operate and support the majority of Uniti’s ~32 Network/Element Management Systems (NMS/EMS) and associated network platforms, including Layer 1, Layer 2, and Layer 3 network devices.
Serve in a primarily support-focused role, providing operational assistance to maintain network performance, reliability, and service continuity.
Complete circuit writing and provisioning activities for assigned areas of the network, ensuring accuracy and adherence to established processes.