Fiber Customer Support Analyst

Verizon Communications • East Syracuse, NY

408d

About The Position

The Fiber Customer Support Analyst at Verizon is responsible for providing exceptional customer service and support to fiber internet customers. This role involves troubleshooting technical issues, assisting customers with their inquiries, and ensuring a high level of customer satisfaction. The analyst will work closely with various teams to resolve issues and improve the overall customer experience.

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Nice To Haves

• Experience with fiber internet technology.
• Familiarity with customer relationship management (CRM) software.
• Bilingual skills are a plus.

Responsibilities

• Provide technical support to fiber internet customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to fiber internet services.
• Assist customers with billing inquiries and account management.
• Collaborate with internal teams to escalate and resolve complex issues.
• Document customer interactions and maintain accurate records in the system.

Benefits

• Health insurance coverage.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Employee discounts on Verizon products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed