Fiber Customer Support Analyst

Verizon Communications • Wilmington, DE

86d • Remote

About The Position

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Requirements

• Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
• Ability to thrive in a fast-paced work environment.
• Enjoy helping customers connect to the digital world.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• A related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.

Responsibilities

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Industry: Telecommunications
• Education Level: No Education Listed