Fiber Customer Support Analyst

Verizon Communications • Garden City, NY

84d • $728 - $1,858 • Remote

About The Position

At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. In this role, you will provide exceptional technical support and customer service to Fios customers, assisting them with their voice, data, and video services. You will be part of a tech support team in a call center, troubleshooting issues related to hardware, software, applications, networks, or devices, and answering customer tech questions.

Requirements

• Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
• Ability to thrive in a fast-paced work environment.
• Must live within 75 miles of the current reporting location for the life of the contract.

Nice To Haves

• A related Associate Degree or 2+ years' relevant experience.
• Technical support call center experience.

Responsibilities

• Answering incoming calls from customers with order inquiries and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.

Benefits

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Premium pay such as overtime, shift differential, holiday pay, allowances, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed