FHS Client Success Portfolio Manager

FareHarbor•Denver, CO

21h•Hybrid

About The Position

We’re looking for a strategic and client-focused FHS Client Success Portfolio Manager to own and grow a portfolio of high-value website clients representing millions in transaction volume . This role sits at the intersection of client success, portfolio strategy, and operational excellence — responsible for driving adoption, performance, and retention across the FareHarbor Sites (FHS) paid packages. You’ll manage a book of business post website launch, ensuring each client receives continuous value, understands how to use our platform and services to grow their online direct business, and remains aligned with product updates, marketing campaigns, and SEO/CRO strategy. This role is central to our long-term revenue growth, influencing conversion rates, adoption of new features, and client lifecycle value. You’ll work cross-functionally with teams including Product Development, SEO/CRO, Performance Marketing, Account Management, and Business Intelligence to ensure FHS clients receive high-impact support and results.

Requirements

4+ years in client success, digital strategy, or portfolio management , ideally in SaaS or web services
Proven experience managing large, multi-client portfolios tied to revenue goals
Strong analytical mindset—comfortable reviewing web and revenue performance data to drive action
Familiarity with CMS platforms (WordPress preferred), conversion-focused design, and digital best practices
Ability to distill complex technical or marketing details into clear, client-friendly communication
Skilled in tools like GA4, Looker, Airtable, Close, Tableau, and Mixpanel
Ability to lead through influence across cross-functional teams
Excellent time management, prioritization, and communication skills
A strategic, growth-oriented mindset with a passion for helping clients succeed
Flexibility to travel up to 30% of the time for client onsites

Nice To Haves

Experience managing portfolios exceeding $1M+ in revenue
SEO/CRO or performance marketing exposure
Experience with client onboarding and long-term success planning
Tourism or SaaS background
Multilingual a plus (Spanish highly valued)

Responsibilities

Own a revenue-generating portfolio of FHS clients and drive measurable growth across the book.
Build trusted relationships with key stakeholders, becoming a strategic partner in their online success.
Develop success plans, identify optimization opportunities, and surface risk early to improve retention.
Interpret reporting on site performance, conversion data, and usage trends using tools like Mixpanel, Looker, Tableau, and GA4.
Collaborate with SEO/CRO, Product Marketing, and Ads teams to activate campaigns and features across your portfolio.
Partner with commercial leads to identify upsell or cross-sell opportunities tied to business goals.
Support onboarding and knowledge transfer to ensure clients understand their site’s capabilities and roadmap.
Prioritize high-impact requests and lead internal workflows across Design, Development, and SEO/CRO teams to deliver scalable solutions.
Represent the voice of the client in product discussions and future roadmap development.
Ensure internal tools and documentation reflect the current state of the portfolio.
Retain the client portfolio year over year and grow them by implementing product/service updates.