About the position
The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage. The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, PowerShell, Windows security procedures along with a general knowledge of networking, and mobile devices in a structured corporate environment. The Client Services Analyst is a part of the FHNF Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets. FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States. FHNF has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. In this professional environment, FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide, FHNF is committed to best practices and regulatory compliance in systems design, availability, security and reliability.
Responsibilities
- Provide first and second level support for desktop systems and applications.
- Assist with file access, password lockouts and resets, and file restorations from backup.
- Resolve security issues, permissions, e-mail issues, network connectivity, internet issues, printer issues, workstation support, and mobile wireless device support.
- Participate in IT projects, equipment and client moves and changes, application rollout, and security-focused projects.
- Conduct training sessions for FHNF employees.
- Perform occasional after-hours project work and routine on-call support.
Requirements
- A B.S. in Computer Science, Information Systems or other qualifying discipline is preferred.
- Two years of experience in IT with demonstrated success in client-level problem resolution and working with customers.
- Strong team player with excellent written and oral communication skills.
- Ability to communicate with all levels of personnel.
- Commitment to customer service.
- Ability to lift 50-pound equipment and to position self to move technology as required.
- Capability of working well under pressure and organizing tasks to handle multiple projects simultaneously.
Benefits
- Medical with wellness incentives, dental, and vision.
- HSA with company match.
- Maternity and parental leave.
- Tuition reimbursement.
- Mentor program.
- 401(k) with 6% match.
