FEP Member Advocate
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About The Position
Blue Cross and Blue Shield of Massachusetts is the largest health care provider in the Commonwealth. The Federal Employee Program is Blue Cross Blue Shield of Massachusetts's largest single account. At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission. Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career to make a positive impact to Federal Employees. This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We're looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements.
