Feline Lifesaving - Petco Program Manager

Kansas City Pet Project•Kansas City, KS

4d•$50,000 - $55,000

About The Position

The Feline Lifesaving Petco Program Manager will report to the Feline Operations Director and work closely with the Lifesaving Transfer Manager, Feline Programs Support Specialist, Feline Foster Manager, and feline staff onsite to ensure adoptable cats are available in all locations. The primary responsibility of this position is to increase the lifesaving capacity of KC Pet Project without compromising the welfare of the cats in our program by keeping each location at their capacity for care. This person will be responsible for monitoring daily intakes, adoptions, and open kennels to maintain accurate, up-to-date picture of the cats within our program and where placement opportunities are available for incoming felines. The feline lifesaving Petco Program Manager will be the primary contact for Petco staff as well as KC Pet Project volunteers in the habitat program. This person will be responsible for recruiting, training, and managing a large group of volunteers throughout the metro. The Petco Program Manager will oversee feline care and welfare at all Petco stores. This person will be required to maintain a regular schedule of visiting each store in order to maintain positive relationships with the store personnel and will be expected to fill open care shifts. This role is also heavily involved in working with and training Petco staff at the stores in processing adoptions from the habitats and ensuring follow-through in the completion and submission of all paperwork. It is the objective of this person to support offsite adoption centers, as well as transferring partners, by providing ideas, resources, and trainings that will have long-term effects to a collaborative feline lifesaving mission.

Requirements

Must be able to handle all cats with kindness at all times without exception
Safely work with and around cats of varying temperaments
Must be able to work in a high volume, fast paced, high stress environment
Self-motivated, great attitude, team-oriented a must
Work quickly and efficiently with minimal oversight
Excellent organizational and communication skills, both verbal and written
Strong analytical skills to make decisions in an environment of competing priorities
Ability to learn and quickly adapt to changes in programs and procedures
Has initiative and the ability to follow through on a project until completion
Weekend availability required
Acts with integrity at all times
Ability to represent KC Pet Project professionally at all times with the public and other staff
Commitment to the values and mission of KC Pet Project including a dedication to lifesaving and treating animals with compassion, kindness, and quality of care
High school diploma or equivalent
Valid driver's license
Willingness to drive company vehicles: must be 21 years of age or older and have an acceptable driving record to meet insurance requirements
Exceptional customer service and collaborative mindset
Any combination of training and experience which demonstrates successful animal handling, sanitation or expertise and the knowledge and skills necessary for this position

Responsibilities

Maintain records for Department of Agriculture, including health certificate and adoption paperwork, as well as follow all Department of Agriculture guidelines at all locations
Proactively recruit, manage, schedule and train program volunteers to ensure all cats receive daily care and enrichment
When a volunteer is not available, it is the responsibility of the Petco Program Manager to find a substitute caregiver or cover the care shift personally. At minimum, this person will be inside each store at least twice per month, which can be a care shift
Provide necessary supplies for Petco Cat Habitats (accel, paper towels, clean linens, etc)
Understand and follow store procedures to restock food and litter through the Petco Foundation
Act as a liaison between store employees, KC Pet Project, and volunteers
Communicate any unresolved issues with store personnel to management in a timely manner
Manage the flow of cat moving to Petco Habitats based on the capacity for care of each location
Evaluate available cats to ensure criteria is met for Petco Habitat Program both medically and behaviorally through videos, photos, conversations, and paper records
Respond to email inquiries regarding available cats at offsite locations
Provide resources and trainings to volunteers and Petco staff to improve welfare of cats
Collect and analyze data to monitor adoption rates, length of stay, and overall welfare of transferred cats
Shared duties and responsibilities with Transfer Manager
Assess daily population at offsite adoption centers as well as the main campus
Maintain continuity of cats moving to adoption centers and proactively work to thoughtfully fill empty kennels at those locations in a timely manner with pets that are appropriate for those locations.
Ensure all PetPoint notes are current on all cats moving to offsite adoption kennels: vaccination records, microchipping, health certificates, and behavior information is current and organized before transport
Assemble all necessary adoption paperwork and arrange transport of cats to offsite adoption centers and update their location when leaving the main campus
Observe notes for behavior or medical concerns noted at adoption centers and coordinate return of cats with medical or behavioral concerns to main shelter when necessary
Maintain an ongoing dialogue with program volunteers and KC Pet Project staff
Use fear free (feline friendly) handling at all times when loading animals in transport carriers, moving through the shelter, loading in vehicles for transport, and unloading at locations.
Understand and adhere to Missouri and Kansas Department of Agriculture requirements for documentation and transporting of animals
Maintain transport vehicle in a clean and safe condition at all times and work with shelter management to ensure routine maintenance is provided as needed
Perform other duties as assigned and work with staff from various departments and organizations