Feed Warehouse Supervisor/Customer Support Specialist

NEW Cooperative•Afton, IA

21d

About The Position

Essential Duties & Responsibilities: Include but are not limited to the following: Feed Warehouse Oversight Takes in retail feed products from suppliers. Operates equipment including legs, conveyors, forklift, and scale. Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations. Manages product receiving, inventory, invoicing, and transfers. Ensures product freshness and rotation of stock. Customer Service Provides fast, efficient, and courteous service always. Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel. Works extended hours as requested by supervisor to ensure good customer service in busy season. Maintenance Maintain the warehouse and office in a neat and orderly fashion. Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained. Keep resource manuals accessible and current. Billing Ensures all items sold are delivered and charged in a timely manner. Bill products picked up by customers. Correctly split tickets for landlords, etc. as directed by growers. Daily Operations Responsible for weighing incoming and outgoing grain. Assist in settling grain in a timely manner. Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends. Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary. Seasonal Operations Support Assist in loading and unloading of products from vehicles based on work orders as needed. Unloads and loads grain from trucks and wagons as needed. Other Uses all tools, equipment, and vehicles carefully and for their intended use. Attending product updates and service training sessions as required by the supervisor. Basic Employment Expectations: Safety Performs work safely and uses the appropriate PPE. Checks the work area for hazards and corrects/reports unsafe conditions. Considers the safety of oneself, and other employees, and customers. Follows all safety protocols and seeks advice from supervisor when uncertain. Communication Maintains open communication and cooperates with supervisor, departments, and fellow employees. Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early. Accountability & Professionalism Abides by policies set forth in the employee policy manual. Carries a fair share of the workload. Promotes NEW Cooperative through positive, friendly, and professional interactions. Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work. Understands that satisfactory attendance is essential to the efficient operation of the work environment. Customer Service Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations. Personal/Professional Development Establishes personal performance goals and works toward these goals. Continually upgrades and demonstrates knowledge of the job.

Requirements

Must be licensed and insurable to drive.
Understand the importance of providing very high levels of customer service.
High school diploma or GED with 1-3 months of related experience.
Understand the importance of providing very high levels of customer service.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Understand the seasonality of the farm supply business and the in-season time commitment.
Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
Possesses problem solving capability and understands the operational processes.

Responsibilities

Takes in retail feed products from suppliers.
Operates equipment including legs, conveyors, forklift, and scale.
Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations.
Manages product receiving, inventory, invoicing, and transfers.
Ensures product freshness and rotation of stock.
Provides fast, efficient, and courteous service always.
Answer incoming calls as necessary.
Gather accurate customer information and relay information to appropriate personnel.
Handle and direct customer complaints to the proper personnel.
Maintain the warehouse and office in a neat and orderly fashion.
Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
Ensures all items sold are delivered and charged in a timely manner.
Bill products picked up by customers.
Correctly split tickets for landlords, etc. as directed by growers.
Responsible for weighing incoming and outgoing grain.
Assist in settling grain in a timely manner.
Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
Assist in loading and unloading of products from vehicles based on work orders as needed.
Unloads and loads grain from trucks and wagons as needed.
Uses all tools, equipment, and vehicles carefully and for their intended use.
Attending product updates and service training sessions as required by the supervisor.
Performs work safely and uses the appropriate PPE.
Checks the work area for hazards and corrects/reports unsafe conditions.
Considers the safety of oneself, and other employees, and customers.
Follows all safety protocols and seeks advice from supervisor when uncertain.
Maintains open communication and cooperates with supervisor, departments, and fellow employees.
Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
Abides by policies set forth in the employee policy manual.
Carries a fair share of the workload.
Promotes NEW Cooperative through positive, friendly, and professional interactions.
Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
Understands that satisfactory attendance is essential to the efficient operation of the work environment.
Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.
Establishes personal performance goals and works toward these goals.
Continually upgrades and demonstrates knowledge of the job.