Federal Solutions Engineer

NinjaOne

7d • Remote

About The Position

We are looking for a sharp, trusted, and autonomous Federal Solutions Engineer to support NinjaOne’s expansion into the Public Sector. As an embedded technical partner to our Federal Growth team, you’ll play a critical role in both pre-sales strategy and post-sale onboarding, acting as a key translator between technical buyer needs and the broader Product and Engineering teams. This role is perfect for someone who thrives in mission-critical moments, loves navigating complex RFPs and government requirements, and can tailor messaging to both deep technical evaluators and high-level decision makers. You’ll serve as a customer advocate internally while building scalable tools, templates, and processes to support the next generation of federal growth.
Location - This is a Remote role open to candidates within Maryland or those willing to relocate unassisted.

Travel Requirement - Up to 40% representing NinjaOne at key industry events, product launches, and customer engagements.

Requirements

• Proficiency with Windows environments (registry, services, performance troubleshooting).
• Working knowledge of Linux and macOS systems and basic command-line troubleshooting.
• Solid foundation in networking and security concepts, including firewalls, VPN, DNS, and common endpoint protections.
• Familiarity with Active Directory, remote access tools, and endpoint deployment methodologies.
• Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management is highly preferred.
• Ability to quickly learn and adapt to new technologies and translate their value to customers.
• Experience using Salesforce, Jira, Highspot, or equivalent systems is required.
• 5+ years in a Sales Engineer, Solutions Architect, or Technical Consultant role—within the Public Sector Enterprise space.
• Exceptional communicator—capable of clearly articulating complex information to both technical and non-technical audiences, from system administrators to procurement and leadership.
• A calm and credible presence in high-stakes, high-pressure customer conversations.
• Customer-first mindset—you genuinely care about their experience and success.
• Organized, self-directed, and capable of thriving in a remote-first, fast-paced environment.
• Familiarity with FedRAMP, DoD Impact Levels, and NIST frameworks is required.
• You align with our values Curiosity, Integrity, Kindness, Humility, Builders and are committed to creating an environment where these values flourish in our teams.
• Ability to obtain a security clearance is required.

Nice To Haves

• Bachelor’s degree preferred but not required; respected technical certifications (e.g., Security+, MCSE, CISSP) is preferred.

Responsibilities

• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases.
• Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements.
• Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success.
• Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention.
• Assist with RFPs, RFIs, and security questionnaires, providing accurate, compliance-aligned technical responses that differentiate NinjaOne’s value.
• Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations.
• Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience.
• Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.).
• Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador.

Benefits

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level