Federal Salesforce Subject Matter Expert (SME)

CGI • Arlington, VA

18h • $89,600 - $218,200 • Onsite

About The Position

We are seeking a Salesforce SME to lead the implementation and integration of Salesforce solutions within a modernized case management and data ecosystem for a federal client. The ideal candidate will have extensive experience in Salesforce customization and configuration, particularly in federal environments. This position is located in Arlington, VA.

Requirements

• Proven expertise in Salesforce platform customization and integration.
• Experience with Salesforce Lightning and Apex development.
• Strong understanding of federal data security and compliance requirements.
• Ability to design and implement Salesforce solutions that support case management processes.
• Excellent communication skills for stakeholder engagement and training.

Nice To Haves

• Experience with Salesforce integration with other federal systems.
• Knowledge of Department of Justice (DOJ) or similar federal agency operations.
• Certification in Salesforce Administration or Development.
• Familiarity with Agile methodologies and project management tools.

Responsibilities

• Develop and implement Salesforce solutions that manage the entire case lifecycle, including dynamic report updates and calendar date selection.
• Enhance Salesforce capabilities for document redaction, expungement, and metadata searchability, ensuring compliance with federal standards.
• Improve Salesforce integration with MS Word for seamless text integration and user activity tracking.
• Enable advanced search functionalities and drill-down queries within Salesforce to enhance data retrieval and analysis.
• Develop automated workflows within Salesforce to streamline case management processes and improve efficiency.
• Ensure Salesforce solutions provide comprehensive audit trails for all user actions, enhancing transparency and accountability.
• Implement partitioning capabilities within Salesforce to restrict component access and provide shared access as required.
• Regularly assess Salesforce performance and propose enhancements to meet evolving federal requirements and improve user experience.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees