Federal Salesforce Subject Matter Expert (SME)

CGIArlington, VA
18h$89,600 - $218,200Onsite

About The Position

We are seeking a Salesforce SME to lead the implementation and integration of Salesforce solutions within a modernized case management and data ecosystem for a federal client. The ideal candidate will have extensive experience in Salesforce customization and configuration, particularly in federal environments. This position is located in Arlington, VA.

Requirements

  • Proven expertise in Salesforce platform customization and integration.
  • Experience with Salesforce Lightning and Apex development.
  • Strong understanding of federal data security and compliance requirements.
  • Ability to design and implement Salesforce solutions that support case management processes.
  • Excellent communication skills for stakeholder engagement and training.

Nice To Haves

  • Experience with Salesforce integration with other federal systems.
  • Knowledge of Department of Justice (DOJ) or similar federal agency operations.
  • Certification in Salesforce Administration or Development.
  • Familiarity with Agile methodologies and project management tools.

Responsibilities

  • Develop and implement Salesforce solutions that manage the entire case lifecycle, including dynamic report updates and calendar date selection.
  • Enhance Salesforce capabilities for document redaction, expungement, and metadata searchability, ensuring compliance with federal standards.
  • Improve Salesforce integration with MS Word for seamless text integration and user activity tracking.
  • Enable advanced search functionalities and drill-down queries within Salesforce to enhance data retrieval and analysis.
  • Develop automated workflows within Salesforce to streamline case management processes and improve efficiency.
  • Ensure Salesforce solutions provide comprehensive audit trails for all user actions, enhancing transparency and accountability.
  • Implement partitioning capabilities within Salesforce to restrict component access and provide shared access as required.
  • Regularly assess Salesforce performance and propose enhancements to meet evolving federal requirements and improve user experience.

Benefits

  • Competitive compensation
  • Comprehensive insurance options
  • Matching contributions through the 401(k) plan and the share purchase plan
  • Paid time off for vacation, holidays, and sick time
  • Paid parental leave
  • Learning opportunities and tuition assistance
  • Wellness and Well-being programs

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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