Federal Sales Engineer

LogicMonitor•Boston, MA

5d•Remote

About The Position

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The mission of the Sales Engineer (SE) at LogicMonitor is to support the technical evaluation of LogicMonitor by proving out value in the platform to our prospects in the pre-sales process. The SE also is also looked at as a product expert within the sales organization. Sales Engineers have the critical function to train the entire sales organization both as part of on boarding and also regularly on the LM product to ensure the appropriate level of product and technical knowledge for the sales team to be most successful. Here's a closer look at this key role:

Requirements

Bachelor's Degree in Computer Science or technical degree preferred
5+ years experience in SysAdmin or Sales Engineering role
Able to articulate technology and product positioning to both business and technical users
Able to establish and maintain strong relationships throughout the sales cycle
Experience in Linux and or Windows/Network administration and operations including the following technologies desired: Virtualization (VMWare, Hyper-V, Xen Server, etc…) Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…) LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…) WMI, PerfMon, JDBC, SNMP, SMTP, JMX Webservers (IIS, Apache, Tomcat, etc…) Active Directory Database (SQL, MySQL, Postgress, etc…) Scripting (groovy, powershell, ruby, etc...)
Experience using AI tools to enhance productivity, innovation, or problem-solving.

Responsibilities

Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion
Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
Lead technical/product training for new sales personnel on an ongoing basis
Day-to-day product/technical support for trial prospects
Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.
Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.