Federal Program Manager, (Clearance Secret Required), OK, UT, PA, AL

Hewlett Packard Enterprise • All, OK

4h • Remote

About The Position

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. This is a Program/Project Management position that leads complex customer engagement to ensure that it meets all scope, time, budget and quality expectations, through simultaneously planning, controlling and managing multiple complex customer projects. Frequently contributes to the development of new ideas and methods as a subject matter expert. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Leverages experience to provide guidance to technical service personnel to troubleshoot and prioritize system repairs to ensure system availability for mission. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. Provides mentoring and guidance to lower-level employees. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Requirements

• Knowledge of HPE product portfolio a plus.
• Sharepoint management and administration.
• Update and add content to knowledge base articles as needed.
• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some in-depth knowledge of corporate organization and policies.
• A basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer.
• The ability to participate in a technical conversation independently with customer and internal teams.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• 5-7 EXPERT, 10 years MASTER years experience in program/project management or in like roles/businesses.
• Bachelor's degree preferred or Associate degree holder (technical field)
• Federal Clearance required
• US Citizenship required
• Clearance: Secret required

Nice To Haves

• PMP Certified Preferred

Responsibilities

• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Assisting with proposal response development, writing technical documentation, assigning SME for content inclusion.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Review statement of work and manage to customer requirements.
• Work with manufacturing teams to plan/build/ship systems to customer.
• Managing projects effectively with competing priorities.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver contract related documents.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.
• Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level