Federal HPC Linux System Administrator, Clearance TS SCI with Poly, On-Site, La Jolla, CA

Hewlett Packard Enterprise • San Diego, CA

64d • $115,500 - $266,000

About The Position

In this role, you will work as an active member of the HPE account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff. You will answer customer inquiries concerning system software versions, product lifecycle, new releases, and third-party applications. Your responsibilities will include maintaining the Linux system availability to the customer, creating and documenting site procedures, system diagrams, and other configuration or support documents. You will also maintain system software and firmware revisions, including patches, updates, and OS upgrades. Additionally, you will solve system hardware, software, and third-party software issues, providing detailed and thoughtful analysis of problems and solutions. Gathering data, performing analysis, and escalating problems to higher-level product support groups and appropriate management when necessary will be part of your duties to ensure timely resolution of system or customer issues. You will implement solutions, repairs, and workarounds, fully documenting steps taken when required, and document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge. Lastly, you will manage software issues for both the system and user applications, submitting and tracking bugs as required.

Requirements

• Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Technical skills to investigate and resolve complex problems
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Possess the organizational and analytical skills needed to effectively isolate both hardware and software problems and drive solutions through to conclusion
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

Responsibilities

• Work as an active member of the HPE account team, interacting with the Service Delivery Manager, Sales, the customer, and site staff
• Answer customer inquiries concerning system software versions, product lifecycle, new releases, and third-party applications
• Maintain the Linux system availability to the customer, creating and documenting site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, providing detailed and thoughtful analysis of problems and solutions
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary
• Implement solutions, repairs, and workarounds, fully documenting steps taken when required
• Document and share troubleshooting techniques, new ideas, and utilities to help develop and grow organizational knowledge
• Manage software issues for both the system and user applications, submitting and tracking bugs as required

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• Personal & Professional Development: Programs catered to helping you reach career goals
• Unconditional Inclusion: Flexibility to manage work and personal needs, celebrating individual uniqueness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees