Federal Financials Business Consultant Junior

CGI•Washington, DC

30d•Hybrid

About The Position

Are you a dynamic and experienced Business Analyst with a desire for innovation and a knack for solving complex challenges? If so, we have an exciting opportunity for you! The DOJ IT Sector is a leading provider of innovative solutions for law enforcement federal agencies and organizations. We specialize in delivering cutting-edge technologies that drive efficiency, enhance operations, and meet the unique needs of our clients. We are seeking a talented member to join our team as a Business Analyst. This position is located in our Washington, DC office; however, a hybrid working model is acceptable.

Requirements

Experience in Government Credit Card (Fleet, Purchase, Travel)
Intermediate experience in MS Excel
Experience working in a Helpdesk/End-user support environment
Ability to work independently conducting in-person/remote interactions with government end-users
Ability to establish and maintain effective working relationships with customers, vendors, internal employees and agency employees
Good computer skills utilizing Microsoft Word, Excel and Outlook
Excellent interpersonal communication skills, both oral and written

Nice To Haves

UFMS/Momentum experience is highly desirable
Experience in CitiManager and E2 Travel
Familiarity with SAP BusinessObjects and running reports

Responsibilities

Serve as the frontline responder to inquiries received via the helpdesk inbox, ensuring timely and accurate resolution to support the smooth operation of credit card services.
Administer system access by managing Citi Manager password resets for government cardholders, safeguarding account security and access integrity.
Facilitate the seamless management of credit card accounts by promptly reopening erroneously closed accounts or those returning from detail assignments.
Maintain compliance and financial accuracy by efficiently closing accounts for departing government employees, ensuring data integrity and security.
Proactively manage credit and cash limits, guaranteeing that they are accurately set and reflective of current requirements and regulations.
Enhance operational efficiency by updating and maintaining process guides and How-To Guides to reflect changes, updates, and corrections promptly.
Keep stakeholders informed and aligned by updating the daily guide with critical information such as broadcasts, notifications, training, and newsletters.
Ensure smooth payment processing by resolving Credit Card Payment form rejections in Momentum/UFMS promptly, collaborating with the CGI UFMS helpdesk team for solutions
Foster positive cardholder experiences by promptly notifying them via email with clear instructions on retrieving their credit balances from Citi.
Demonstrate problem-solving skills by troubleshooting and resolving invalid credit card errors for E2 travelers efficiently, minimizing disruptions to travel plans.
Uphold data accuracy and security by meticulously verifying cardholder accounts in Citi Manager to ensure accurate MAC and alias settings.
Enhance financial transparency and compliance by creating and maintaining accounting templates for cardholders in UFMS, facilitating accurate financial reporting.