Federal Field Service Representative, Dedrone

Axon•Columbia, WA

6d•$73,350 - $117,360•Onsite

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Reports into: Sr. Director, Solutions Engineering Position: Field Service Representative (FSR) Location: Onsite in Southeastern DC office location 40hrs a week MUST HAVE CURRENT DHS CLEARANCE About Us Dedrone by Axon is a partnership between Dedrone, the global leader in airspace security, and Axon, a pioneer in public safety technology. Together, we provide cutting-edge solutions to detect, identify, track, and mitigate unauthorized drones, protecting critical assets, events, and environments worldwide. We are seeking a versatile and tech-savvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues. Be part of a transformative partnership between Axon and Dedrone, providing solutions that redefine airspace security. Gain hands-on experience with advanced technologies in a dynamic and impactful role. Work in a collaborative environment that values innovation, integrity, and performance.

Requirements

Experience: 2+ years of hands-on technical fieldwork, including system installations or maintenance. Experience working with security systems, sensors, or networked technology preferred.
Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).
Skills: Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues.
Basic understanding of networking, including IP configuration and wireless communication.
Excellent communication skills to interact with customers and cross-functional teams effectively.
Physical Requirements: Comfortable working at heights, in outdoor environments, and under varying weather conditions.
Ability to lift and carry equipment up to 50 pounds.
Education: Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

Nice To Haves

Knowledge: Understanding counter-drone technologies or security systems is a plus.
Familiarity with Axon’s ecosystem of public safety solutions is beneficial.

Responsibilities

System Installation and Deployment: Perform on-site maintenance and support of Dedrone by Axon systems, including monitoring, troubleshooting, and replace of sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas). Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
System Configuration and Testing: Configure Dedrone by Axon systems according to site-specific requirements and customer needs. Perform system testing and troubleshooting to ensure optimal performance. Provide technical documentation and detailed reporting for maintenance and troubleshooting efforts.
Customer Support: Serve as the on-site technical point of contact for the customer. Provide training and guidance to customers on system operation and maintenance. Respond promptly to customer inquiries and escalate issues as needed.
Maintenance and Upgrades: Conduct routine maintenance and software updates to ensure system reliability. Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
Collaboration: Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.
Safety and Compliance: Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations. Ensure compliance with all site-specific regulations and requirements.

Benefits

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work

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