Federal Customer Success Executive

Axon•Columbia, WA

10d•$86,250 - $138,000•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Federal Customer Success Executive owns the post-deployment experience between Axon and our Federal Customers, driving value realization and return on the client’s investment. Successful Customer Success Executives are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows by adoption of Axon Evidence features.

Requirements

Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of successfully building and nurturing Federal agency customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Responsibilities

Serve as the main point of contact and strategic partner for a broad portfolio of customers within Federal Agencies and DoD
Conduct regular Program Reviews discussing strategic projects, monthly release notes and product adoption
Develop a deep understanding of Axon’s product line and customer workflows to ensure alignment with customer needs
Learn and share industry best practices in order to solve customer needs
Work with Axon’s cross-functional teams such as Product Management, Support Engineers and Program Management to be the internal voice of the customer.
Have high availability to assist with customers, including after business hours as needed.
Managed projects involving your customers as needed, providing feedback and updates to both internal and external stakeholders.
Manage Success Planning in Gainsight, with familiarity of Salesforce, JIRA and many other internal software platforms.