Federal Customer Success Engineer Lead

Darktrace•Washington, DC

12d

About The Position

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com. Job Description: Darktrace Federal Inc. is headquartered in Arlington, Virginia and is a U.S.-based affiliate of Darktrace. It was founded with the mission of providing cyber resilience and defense to U.S. Government entities, and received FedRamp HIGH ATO in the spring of 2025 . Job Description: Darktrace Federal is looking for an experienced Customer Success Engineer to support our rapidly growing client portfolio. This individual will need both strong technical and client facing acumen as well as leadership experience, and the vision to grow the Federal CSE program over time. Initially this individual will be an army of one, serving as the strategic post-sales technical lead while also defining the Federal CSE program and procedures. As the business grows, they may transition from a player to a player/coach, to coach, building out the appropriate Federal CSE team. This individual will be instrumental to the success of implementation, rollout and deployment maintenance, using their in-depth knowledge of Darktrace to achieve significant account growth and retention. The products for which they will be responsible are Cyber AI Mission Defense (CAMD-this is DETECT & RESPOND for both IT and OT rolled into one product), Cyber AI Email Protection (CAEP-the Darktrace/Email product), and Forensic Investigation & Analysis (FAI-private cloud deployment only, not the SaaS version). They will also be key in defining the post-sales CX experience, assisting with program implementation, procedures, and as growth requires, lead the expansion of the Federal CSE team. This individual needs to be passionate about problem solving, leverage excellent communication and collaboration skills, and be dedicated to supporting the Mission of protecting Federal entities.

Requirements

3+ years of Darktrace CT/SE/CSE Experience; in-depth technical knowledge of Darktrace OR extensive SE/CSE/Engineering experience within the Federal space.
1-2+ years of management experience preferred.
Track record of complex technical problem solving.
Exceptional communication, project management and presentation skills
Strong knowledge of both on-premise and Cloud networking (AWS & Azure)
Customer-centric mindset with a customized approach
Cybersecurity industry experience preferred, especially within the Federal space
You must be a U.S. Citizen and be eligible to get a U.S. government security clearance.

Nice To Haves

SE/CSEs with Darktrace CIE/CE experience encouraged to apply.
Possession of an active Secret or Top-Secret security clearance is a plus.

Responsibilities

Be the primary technical point of contact for the portfolio of strategic Federal accounts.
Ensure the smooth and accurate deployment and rollout of all Darktrace Federal Products, and the subsequent maintenance of those deployments. Of note, these accounts will be exclusively No Call Home. Deep Darktrace knowledge is essential to be effective in these environments.
Work closely with Sales, CS Lead & Analyst on account strategy and project completion through onboarding, maintenance and renewal phases.
Remain in close alignment with the Darktrace Holdings CSE team for best practices, innovation and updates.
Advise and document on Federal CSE best practices
Assist with responses to RFIs and RFPs.
Ability to assist with-or openness to learning-basic installation and configuration.
Travel, sometimes last minute, will be required to support the Federal portfolio.