Federal Contract Consumption Service Specialist (CSS)

Hewlett Packard Enterprise

7d•Remote

About The Position

Federal Contract Consumption Service Specialist (CSS) This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Consumption Service Specialists partner closely with HPE teams to manage customer project delivery being accountable for the end-to-end success of the GreenLake delivery lifecycles. Their key focus is to ensure the account's growth management is led to an exceptional customer experience through management of scope, schedule, resources, finances and risks. CSSs are engaged at the end of the transition period of a new logo and are called to gain good knowledge of the HPE Portfolio and Business Acumen. Consumption Service Specialists partner closely with HPE teams to manage customer project delivery. Key focus is to ensure the project completion leads to an exceptional customer experience through management of scope, schedule, resources, finances and risks. As part of the role, CSSs are accountable for: Provide direction and guidance to HPE delivery teams throughout GreenLake delivery Manage Change Requests for growth Manage End of Contract/Early termination Coordinate on-site installation For GreenLake Secure Sites: ensures local TC has been assigned to perform onsite metering script installation and configuration Actively participate (as required) on Monthly customer calls, transition status calls, Ad-hoc escalation meetings, etc. Create customer GL SharePoint and ensure contract documents e.g. MSA, SOW Exhibits, Lease documents, etc. are archived Acknowledge/approve monthly invoices (hardware & software) Request\manage Purchase Orders for software support (i.e. Micro Focus) Conduct system hand-off and Customer signature when install is complete Manage the change request process for additional capacity: Responsibilities Obtain approval within Pointnext for equipment add-on Communicate/validate configuration requirements (e.g. support levels) Coordinate installation of new equipment Ensure new lease contracts are setup in Compass Ensures extension of MSA to align with lease/HPE GreenLake Agreement that is furthest out Ensure production tool (for billing) is updated with the change Ensure updated contract documents (MSA, Exhibit) are posted on the WW GreenLake Delivery SharePoint Develop and maintain a strong trusted relationship with multiple HPE functional teams Obtain understanding of project scope and alignment to customer’s business and IT needs Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment of project scope, timeline and milestones Manage customer and HPE team expectations Leverage active listening and observation to identity risks/problems and proactively recommend and implement innovative solutions to mitigate/eliminate Enable your curiosity to identify and recommend process improvements and operational efficiencies Use knowledge of HPE solutions to identify and develop business growth opportunities within the project Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work. On occasion (not regularly), may need to assist with a customer and/or project need outside of normal business hours.

Requirements

Ability to develop meaningful relationships, network, rapport and trust in a remote model
Proficient knowledge and proven success in project management skills
Written and verbal communication, presentation, and persuasion skills; mastery in English
Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
Ability to work in a dynamic environment, manage multiple priorities and meet deadlines
Stakeholder management
Self-starting with desire to learn quickly and develop skills
Collaborative, team player who can lead others
Critical thinking and problem solving
Active listening and influencing
Relevant secondary education or equivalent work experience
1 - 3 years in managing projects
Issue and risk management
Detail oriented and organized

Nice To Haves

Ability to utilize advanced Microsoft Excel functions
Career plan includes obtaining Project Management Professional (PMP) certification

Responsibilities

Provide direction and guidance to HPE delivery teams throughout GreenLake delivery
Manage Change Requests for growth
Manage End of Contract/Early termination
Coordinate on-site installation
For GreenLake Secure Sites: ensures local TC has been assigned to perform onsite metering script installation and configuration
Actively participate (as required) on Monthly customer calls, transition status calls, Ad-hoc escalation meetings, etc.
Create customer GL SharePoint and ensure contract documents e.g. MSA, SOW Exhibits, Lease documents, etc. are archived
Acknowledge/approve monthly invoices (hardware & software)
Request\manage Purchase Orders for software support (i.e. Micro Focus)
Conduct system hand-off and Customer signature when install is complete
Manage the change request process for additional capacity
Obtain approval within Pointnext for equipment add-on
Communicate/validate configuration requirements (e.g. support levels)
Coordinate installation of new equipment
Ensure new lease contracts are setup in Compass
Ensures extension of MSA to align with lease/HPE GreenLake Agreement that is furthest out
Ensure production tool (for billing) is updated with the change
Ensure updated contract documents (MSA, Exhibit) are posted on the WW GreenLake Delivery SharePoint
Develop and maintain a strong trusted relationship with multiple HPE functional teams
Obtain understanding of project scope and alignment to customer’s business and IT needs
Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment of project scope, timeline and milestones
Manage customer and HPE team expectations
Leverage active listening and observation to identity risks/problems and proactively recommend and implement innovative solutions to mitigate/eliminate
Enable your curiosity to identify and recommend process improvements and operational efficiencies
Use knowledge of HPE solutions to identify and develop business growth opportunities within the project
Deliver to HPE contractual agreements, HPE Service Delivery Guides and/or customer statement of work
On occasion (not regularly), may need to assist with a customer and/or project need outside of normal business hours.

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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