Federal Cloud Services Engineer, (Clearance Required - Secret), On-Site AL, UT, PA, OK
About The Position
Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management. Contributions have visible technical impact on a product or major subcomponent. Applies in-depth professional knowledge and innovative ideas to solve complex problems. Visible contributions improve time-to-market, achieve cost reductions, or satisfy current and future unmet customer needs. Recognized internal authority on key technology area applying innovative principles and ideas. Provides technical leadership for significant project/program work. Leads or participates in cross-functional initiatives and contributes to mentorship and knowledge sharing across the organization. Job Description Works with a team to solve technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. With in-depth engineering level technical product skills or skills across related technologies, applies advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues for customers. Beyond the break-fix model, takes end-to-end ownership and communication (internal and external) of the solution from deployment to end-of-life using established clusters of activities which produce a defined outcome. Responsible to monitor, manage and administer the health, capacity & performance of Cloud Services. Architects and develops tailored solutions through a variety of customer contact channels in a hybrid environment: on-site and remote. End-to-end ownership to advise & optimize (internal & external) on application best practices, infrastructure optimization & continuous improvement, compliance & security management, and new services. Typical tasks may include incident & problem resolution, and change, performance & capacity management.
Requirements
- 6–8 years of hands-on experience in IT systems, cloud services, and technical troubleshooting
- Advanced expertise in at least two of the following core technology areas, along with familiarity across several others: Backup and Recovery Solutions, Operating Systems, Containerization and Orchestration, Automation and Configuration Management, Virtualization Technologies, Cloud Management and Orchestration, IT Service Management (ITSM), Networking and Software-Defined Networking (SDN)
- US Citizenship Required
- Secret Clearance Required
- DD8750 -Security Plus or higher Security Certification (CISSP, CASP, etc)
Nice To Haves
- Experience integrating the above technologies into secure environments following DoD standards and compliance requirements
- Proficiency in scripting languages (e.g., Python, PowerShell) to support automation and advanced troubleshooting tasks
- Understanding of DevOps principles, including CI/CD pipelines and tools like Jenkins or Git
- One or more of the following preferred: AWS Certified Solution Architect Microsoft Certified Azure Solution Architect Google Certified Professional Cloud Architect VMware Certified Professional
- OS Level certifications are a plus
Responsibilities
- Customer Support and Troubleshooting
- Incident Management
- Problem Diagnosis
- Technical Guidance
- Case Management
- Escalation Management
- Product Knowledge and Expertise
- Deep Product Knowledge
- Cross-Service Expertise
- Documentation and Knowledge Base
- Communication and Customer Interaction
- Excellent Communication
- Customer Advocacy
- Collaboration and Internal Processes
- Collaboration with Internal Teams
- Process Improvement
- Mentoring and Training
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
