FECC Emergency Services Dispatcher

City of Fairbanks, AK-posted 10 months ago
Fairbanks, AK
Executive, Legislative, and Other General Government Support
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This position is a 911 Tele-communicator at a primary public safety answering point (PSAP), handling the dispatch of fire, law enforcement, medical emergencies, and other non-public safety agencies. It involves simultaneously operating a multi-channel radio and multi-line phone, managing computer-aided dispatch systems (CAD), and coordinating critical information from various sources. Dispatchers maintain radio contact with field units, monitor responses, and provide support as needed. This role is based in the Fairbanks Emergency Communications Center and operates under both direct and indirect supervision. This role is bargained through PSEA and reports to the Emergency Dispatch Center Manager.

  • Initiates CAD entries regarding calls for service, creating the foundation of reporting.
  • Utilizes CAD to research historical incidents and notifications, providing information and increased responder safety.
  • Dispatches calls to appropriate agency utilizing CAD and two way radio system; relays updated call information.
  • Maintains status of field units in CAD emphasizing responder and public safety and accuracy.
  • Stays in constant communications with field units, including EMS, fire, law enforcement, and the public to gather and share critical information.
  • Inputs, updates, requests, transmits, and queries information from various sources to maintain accurate records.
  • Reads/interprets maps for field personnel to assist in locating geographic areas.
  • Completes arrest paperwork for the court system, citation entry, and other paperwork duties.
  • Provides back-up coverage for the Front Desk Call-taker in their absence.
  • Assists with regional public safety seminars, workshops, and other job fairs.
  • Operates enhanced 911 telephone system with multi-screen controls; answers emergency and non-emergency calls.
  • Determines location and nature of call; provides emergency instructions; obtains and records vital information.
  • Operates NCIC / APSIN databases to retrieve and disseminate information necessary for Public Safety operations.
  • Enters field-initiated calls for service; initiates NCIC / APSIN queries as necessary.
  • Relays pertinent information to responders; maintains status of field units in CAD.
  • Initiates public safety notifications via RAVE platform.
  • Monitors severe weather alert systems.
  • Monitors multiple public safety and non-public safety talk groups.
  • Performs general office duties including faxing, copying, filing, shredding, scanning, and email correspondence.
  • Utilizes Priority Dispatch protocols per Academy Standards.
  • Must be a US Citizen.
  • Possess a high school diploma or GED.
  • One year of clerical, customer service, public contact experience or related education.
  • Minimum typing speed of 50 words per minute with a maximum of 4 errors.
  • Ability to obtain and maintain a security clearance for access to the Alaska Public Safety Information Network (APSIN) and the National Crime Information Center (NCIC) systems.
  • Must be able to pass a background investigation.
  • Applicants may be referred for drug testing as part of the screening process.
  • Ability to obtain cardiopulmonary resuscitation (CPR) certification.
  • Experience in emergency dispatch or public safety communications.
  • The Fairbanks Emergency Communications Center is a drug-free workplace.
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