FEC Program Manager
About The Position
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches. The Office of Strategy, Research, and Provider Partnerships (SRPP) in the Division of Child and Family Well Being (CFWB) at ACS consists of four teams that manage ACS’s Family Enrichment Centers and PromiseNYC programs and lead strategic, analytical, and data-driven collaborative portfolios of work to support CFWB offices, programs, and policies. The teams include – FEC Program Management (FEC PM), Child Care Data Management (DM), Strategy and Research (SR), and Program Sustainability and Improvement team (PSI). The FEC Program Management team oversees the development and implementation of 30 contracted Family Enrichment Centers citywide, providing budget management, coaching, and technical assistance to contracted staff at each FEC to ensure it is implemented with high quality and alignment with the Model Standards. Family Enrichment Centers (FEC) In 2017, The Administration for Children's Services launched three Family Enrichment Centers (FEC). As of January 2026, there are 30 FECs across the five boroughs of New York City, all in varying stages of implementation – some have been open and operating for several years; others are in a start-up phase, working to hire and train staff, engage community members to design and renovate their sites, conduct outreach, and provide in-person and virtual offerings. FECs are welcoming walk-in family- centered spaces, open to all, that are co-designed with community members. At the centers, families and children can connect with neighbors, volunteer their time, participate in various offerings, and access resources and supports they feel they need to thrive. In July 2025, our contract with the thirtieth and final FEC will begin. The Manager, ACS Family Enrichment Center (FEC) Program Management team oversees an assigned portfolio of contracted Family Enrichment Centers and serves as the primary liaison between ACS and contracted provider organizations. The Manager supports high-quality, community-centered implementation of the FEC model by balancing contract oversight, technical assistance, relationship management, and continuous learning in alignment with the FEC Model Standards and ACS expectations.
Responsibilities
- Contract Oversight & Accountability - Manage an assigned portfolio of FEC contracts and serve as the primary ACS point of contact
- Monitor provider alignment with FEC Model Standards, contract requirements, and deliverables through the implementation of the Program Management Team’s data/information collection, analysis, and reporting systems and tools
- Review provider reports, workplans, and corrective action plans; identify risks and implementation gaps
- Document performance concerns and elevate issues to Directors with clear analysis and recommendations
- Review and approval of annual budgets, budget modifications, and invoices through the City’s PASSPort Portal
- FEC Model Implementation & Technical Assistance - Provide ongoing coaching and technical assistance to contracted FEC Directors and leadership staff
- Support translation of FEC Model Standards into contracted providers’ daily practice, policies, staffing, and programming
- Conduct regular site visits (announced and unannounced) to assess implementation quality and fidelity
- Relationship Management & Cross-Team Coordination - Build strong, strength-based, accountable relationships with contracted providers grounded in clarity and trust
- Communicate ACS guidance, expectations, and feedback clearly and consistently
- Navigate challenging conversations with professionalism and cultural humility
- Coordinate with internal ACS teams (e.g., PSI, Training, Division of Finance, Law) to support provider needs
- Continuous Improvement, Analysis & Documentation - Use varied methods in data collection and analysis, observation, and provider input to assess trends and inform recommendations
- Contribute to system-wide learning, model refinement, and quality improvement efforts
- Maintain timely documentation of site visits, technical assistance, trends in ongoing check-in meetings, and key decisions
- Prepare concise summaries and briefings for Directors and leadership
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What This Job Offers
Job Type
Full-time
Career Level
Manager
