FE Support Expert

Moxie Pest Control•Irving, TX

3d•Hybrid

About The Position

The Field Expert Support Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Requirements

Must possess a high school diploma, or equivalent
Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
Become an expert at PestRoutes - our CRM
Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed.

Responsibilities

Must maintain a SMS response rate of 90sec or better
Remain available for Field Expert calls, emails and other communications
Assist with inbound general customer inquiries as needed
Respond to SMS, email and Voicemails from customers
When applicable participate in cross training within other CC departments
Assist management with non recurring tasks as needed
Occasional customer data entry update tasking
Provide feedback in order to improve processes when prompted

Benefits

2021 & 2022: Great Places To Work and Top Places to Work
Awards & Recognition
Hybrid Work Environment
Monthly Company Events
Company Service Projects
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Roth IRA
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off