FDA Contact Agent Monday - Friday 7:00am - 3:30pm

Deutsche Post DHL Group • Erlanger, KY

128d

About The Position

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. We have an immediate career opportunity for a qualified Customs Support Agent. As a Customs Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance with federal regulations and the safe and fast delivery of the customer's shipment. In order to do this, we have to comply with government regulations. Agents will also be asked to examine various documents including invoices and air way bills.

Requirements

• High School Diploma or Equivalent
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills; both email and phone etiquette a must

Responsibilities

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Process all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: High school or GED