FCS Sales Administrator

StäubliDuncan, SC
1d$50,000 - $58,000Hybrid

About The Position

The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.

Requirements

  • Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
  • Proficient with ERP SAP system
  • Proficient in Microsoft Office and Microsoft Excel
  • Experienced with Customer relationship Management software (CRM)
  • Quality and customer service driven to consistently satisfy internal and external customers
  • Organized and detail oriented
  • Self-motivated, proactive, and resourceful
  • Positive, professional attitude
  • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Self-starter and work under limited supervision in a fast-paced team environment
  • Must be able to use critical thinking and problem solving to resolve customer issues
  • Exceptional written and verbal communication skills

Responsibilities

  • Work directly with the customers and the sales engineers to generate quotation for services and parts.
  • Customers portal management
  • Receiving and processing customer orders, ensuring accuracy and timeliness
  • Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
  • Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
  • Process and send invoice to customers for services and parts
  • Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
  • Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
  • Contribute to team effort by accomplishing related results as needed
  • Work with internal departments to meet customer’s needs.
  • Assist accounting with past due invoices/accounts resolution
  • Creation of non-conformance reports
  • Participate in training sessions and update order entry processes as needed.
  • Adheres to all safety, quality and environmental standards

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

Associate degree

Number of Employees

5,001-10,000 employees

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