FCL Q&C Program Specialist V

TX-HHSC-DSHS-DFPS•San Antonio, TX

1d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. This position reports to the Foster Care Litigation Quality and Compliance (FCL) Manager and is responsible for evaluating the quality of Residential Childcare Regulation (RCCR) activities and policy requirements set forth through the FCL Remedial Orders. This position conducts assessments and case readings regarding quality investigations in minimum standards investigations. This position develops reports illustrating RCCR compliance with FCL Remedial Orders, CCR policy and procedure and creates presentations to disseminate the data. The position will interact with RCCR staff of all levels to report compliance with agency policy, administrative rule and law, and the FCL court orders as well as provide feedback and guidance, as needed. The position must handle sensitive and confidential information appropriately and make independent decisions based on sound judgment and quality regulatory practice. This position maintains and manages a large, fluid workload, responding to field and administrative requests in a timely, and sometimes emergency basis, to ensure compliance with agency time frames and guidelines for response. This might include occasional work beyond normal business hours and overnight travel a few times per year. The position assists with developing program procedures and trainings for internal stakeholders including feedback, written clarifications, and interpretation of RCCR policies to agency staff.

Requirements

Bachelor's degree from an accredited college or university required.
Regulatory, child welfare, or Foster Care Litigation (FCL) experience required.
Knowledge of Child Care Regulation
Skill in Applying and evaluating Texas Childcare Regulation's laws, policies, and procedures
Skill in Assessing patterns and trends and evaluating risk to children in care
Skill in Establishing and maintaining effective working relationships both internally and externally
Ability to Use independent judgment on short deadlines in high pressure situations.
Ability to Use critical thinking and analytical skills while conducting assessments and problem solving.
Ability to Utilize web-based spreadsheets, surveys, and dashboards for data collection.
Ability to Demonstrate initiative on assignments and projects.
Ability to Prioritize and manage multiple responsibilities to meet deadlines.
Ability to Draw out relevant details and present information in a concise, purposeful manner.
Ability to Facilitate presentations monthly to district leadership and staff.
Ability to Proficiently use basic computer programs for developing, editing, and maintaining e-mail, word documents, excel spreadsheets, and data related charts, graphs, and tables.

Responsibilities

Conducts assigned assessments to ensure RCCR investigations meet quality guidelines to evaluate and mitigate risk to children in care.
Develops, implements, updates assessment tools, process guides, and reporting metrics and evaluates ongoing efficacy.
Collects and analyzes data, creating reports based on the analysis to monitor program and process improvement.
Prepares and conducts trainings and/or presentations for RCCR monthly on assigned subject matters and other areas as needed.
Attends and actively participates in team and individual meetings with Manager and counterparts to discuss team and individual goals and plan process improvement.
Completes time-sensitive special assignments and court related preparatory projects.
Provides feedback to staff of varying levels related to identified areas of success and those in need of improvement.
Conducts case readings on agency homes as needed and tracks agency homes monthly to assess for possible enforcement action recommendations.
Through continuing education and monitoring of communications disseminated to RCCR staff, maintains current knowledge of regulatory practices, applicable law and rule, and related fields to support the mission of RCCR.
Performs other duties as assigned and required to maintain Division operations.
Promotes and demonstrates appropriate cultural respect amongst coworkers and assists teammates when needed.
Attends work regularly in accordance with agency leave policy.