FCC & Maintenance Operator/Dispatch (Part Time)

Wynn Resorts•Everett, MA

1h•$31 - $31

About The Position

The Encore Boston Harbor Fire Command Center & Maintenance Operator will be responsible for monitoring, testing, receiving, and relaying information, instructions, and work orders to facilities team leaders under standard and emergency conditions. The Operator will receive, record, and report on information regarding work performed (corrective, preventative, or project work), work in progress, requests for assistance, testing of equipment, construction, and fire safety issues. This position responds to all inbound communication in the Facilities Control Center, serving as a primary point of contact for the local public safety issues. The Operator is central to the overall safety and wellbeing of the inhabitants of the facility including both guests and employees. The FCC must be manned 24/7 and never be left unattended. Responsibilities include, but are not limited to maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
High school or equivalent degree required.
Requires general computer skills and basic knowledge of Microsoft Office.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of basic hand and power tools and testing equipment and materials. Knowledge of chemicals, SDS personal protection equipment, sanitation, and OSHA guidelines required.
Knowledge of FCC-approved codes and radio procedures required.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Nice To Haves

Valid Massachusetts Driver License Preferred.
Minimum of 3 years of emergency service, dispatch, convention, customer service or related experience preferred.
Public safety dispatch experience a plus.

Responsibilities

Actively contributes to the testing of the fire suppression and protection system
Monitors the stair pressurization system
Effectively manages the Elevator/Escalators Maintenance System for maintenance, requests and inspections
Effectively manages the Building Automated System, monitoring high priority equipment, alarms and processing requests
Monitors the Electrical Distribution System
Effectively manages the service request system documenting requests in addition to:
Updates on the status of work-in-progress and completed
Dispatch work orders for resort requests and turn-ons, shut-offs, emergencies and other repairs
Enters comments on fieldwork performed
Performs required preventative maintenance throughout the resort to support safety compliance for the organization
Communicates property maintenance needs through radio, phone, and other means to facilities team.
Communicates equipment shut-downs and maintenance that will impact HOH employees and guests to internal departments for awareness and situational support.
Responds to requests and needs from Facilities Leads, Managers, and technicians.
Receives calls from internal departments regarding emergency turn-ons, shut offs, no water or low pressure complaints and other repairs, hazardous conditions and emergencies; prioritizes requests for action; answers customer inquiries.
Works with local fire department to coordinate hot-work, detail check-in/out, taking the fire box offline and notifying them of emergencies involving areas of Facilities Control Center responsibility.
Maintains memoranda, records and files, including division activity records, labor logs, work orders, inventories, monthly activity reports, fire hydrant reports, fire alarm reports, permits, preventative maintenance records, certificates of occupancy, emergency evacuation procedures and necessary FCC records.
Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records and reports.
Delivers and maintains a maximum level of property-wide service and satisfaction.
Contributes to company-wide communication and best practices.
Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding Communities, as an ambassador of the Encore brand.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.