FCA Recall Specialist

MarketSource•Miami Beach, FL

About The Position

Field Canvasser/Recall SpecialistMarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA. Responsibilities SummaryThe Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography. Essential Job Functions: Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures Subject matter expert on assigned initiative(s) Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available. Complete, upload, and record all information to specific requirements in Salesforce.com Utilize mapping and route optimization tools to effectively maximize productivity Educate consumers on the extreme importance of recall and/or initiative(s) Overcome hesitancy and resistance from consumers to close cases Develop relationships and work closely with assigned businesses in designated markets and field team members Contact or visit other locations as assigned Conduct investigative work to verify the accuracy of identified outcomes from call reports Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes Utilize available online resources to identify the location, owner, and disposition of identified target. Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team Document results of research in Salesforce.com or another database as directed Qualifications

Requirements

Willingness to adhere to activity and reporting requirements
Proven experience interacting with customers in person, via phone call, text, and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written, verbal, and communication skills
Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule, weekends, and evenings
High School Diploma or equivalent
1+ years of work experience, industry-specific background preferred
Must have reliable transportation to perform essential functions within an assigned geographic area
Valid Driver’s License
Frequently position self to get in and out of a vehicle
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions

Nice To Haves

Bilingual desired (English/Spanish)

Responsibilities

Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation
Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.
Complete, upload, and record all information to specific requirements in Salesforce.com
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumers on the extreme importance of recall and/or initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field team members
Contact or visit other locations as assigned
Conduct investigative work to verify the accuracy of identified outcomes from call reports
Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
Utilize available online resources to identify the location, owner, and disposition of identified target.
Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
Document results of research in Salesforce.com or another database as directed