FC Lead

Chewy Fulfillment Centers • Lewisberry, PA

65d

About The Position

Chewy is looking for a Fulfillment Center (FC) Lead to join our team in Lewisberry, Pennsylvania!
If you thrive in a fast-paced, team-focused environment and enjoy leading by example, this role is for you. You'll play a hands-on role supporting our operations and making an impact every day. We're looking for someone passionate about coaching, developing others, and driving excellence in everything they do.

Requirements

• Internal candidates: At least 3 months of demonstrated informal leadership (e.g., peer mentoring, training, or leading projects).
• Ability to thrive in a fast-paced environment with frequent changes.
• A strong focus on continuous improvement and data-driven decision-making.
• Excellent communication skills and the ability to inspire and motivate others.
• A passion for customer service and operational excellence.
• High integrity and a commitment to doing what’s right.
• Flexibility to work night shifts and/or weekends as needed.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Responsibilities

• Partner with Area Managers to support a team of up to 90 hourly Team Members and drive performance and engagement.
• Champion a safe, clean, and organized workspace for all Team Members.
• Drive achievement of daily and weekly operational goals.
• Mentor, coach, and support team member development and career growth.
• Model Chewy’s values and operating principles, promoting integrity and collaboration.
• Act as a liaison hourly associates and leadership to ensure two-way communication and clarity.
• Adapt and lead in a fast-moving, ever-changing e-commerce environment.
• Share and implement best practices across the fulfillment network.
• Encourage open feedback, build a supportive culture, and prioritize the customer experience.
• Leverage tools like WMS, CLMS, Tableau, and Smartsheet to support team performance.

Benefits

• At Chewy, we’re proud of our diverse culture, strong values, and commitment to growth—both yours and ours. You’ll have the chance to create a real difference while working with a fun, driven team that supports each other every step of the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees