FC Lead

Chewy Fulfillment Centers • Ocala, FL

90d

About The Position

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Ocala, FL. They will be a change agent who thrives on details, drives daily improvements, and fosters strong relationships with hourly Team Members! Shift: Wed-Sat, 6:30pm-5:30am.

Requirements

• External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.
• Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.
• Passion for working in an environment with a high degree of ambiguity and change.
• Data-driven approach with a focus on metrics and continuous improvement.
• Customer-obsessed attitude with a strong dedication to service excellence.
• Strong communication and leadership skills with the ability to influence across teams and levels.
• Proven ability to adapt quickly and deliver results using data and insights.
• Unwavering integrity and high ethical standards.
• Flexibility to work weekends and/or night shifts, as required.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).

Responsibilities

• Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.
• Promote and maintain a safe, clean, and organized work environment.
• Ensure achievement of daily operational goals.
• Coach, mentor, train, and develop Team Members for performance and career growth.
• Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity.
• Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.
• Thrive in a fast-paced, rapidly evolving e-commerce environment.
• Collaborate with site leadership to identify and implement network-wide standard processes.
• Foster a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays passionate about the customer experience.
• Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.

Benefits

• 20% Chewy.com Discount
• Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
• Life and Disability Insurance
• 401(k) with company matching
• Wellness benefits through Wellbeing @Chewy
• Employee Assistance Program (EAP)
• Paid Time Off: Team Members are eligible to accrue up to 80 hours of PTO their first year
• Subsidized child, adult, and pet backup care through Care.com
• Discounts on many items through the LifeMart Discount platform
• The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
• Referral Bonuses - $500 per referral

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees